How to contact HM Passport Office (UK)

ByThiago SF

Whether you’re renewing a passport, tracking an urgent application, or resolving a delivery issue, knowing how to contact His Majesty’s Passport Office (HMPO) can save you time and stress.

The office provides multiple ways to get in touch — by phone, post, or in person — depending on your situation.

This guide outlines all official contact methods, regional locations, and the best practices for effective communication.

Here’s everything you need to know to reach the right team quickly and efficiently.

☎️ Phone and Telephone Support

The most direct way to reach HM Passport Office is by phone. Dedicated lines operate seven days a week and are staffed by trained advisers who can assist with most issues.

  • Within the UK: 0300 222 0000
  • From outside the UK: +44 (0)300 222 0000
  • Text Relay (for hearing or speech impairments): 18001 0300 222 0000

Lines are open Monday to Friday, 8 am to 8 pm, and weekends or public holidays, 9 am to 5:30 pm.

When calling, it’s helpful to have your passport number or application reference (PEX or POD) ready. This allows advisers to locate your case quickly and provide accurate information.

📮 Postal Address and Written Correspondence

If you prefer to write or need to send original documents, you can contact the HM Passport Office by post.

Official mailing address:
HM Passport Office
PO Box 767
Southport
PR8 9PW
United Kingdom

Always include your full name, address, and application reference (if applicable) inside the envelope. It’s best to use tracked or recorded delivery when sending passports, legal documents, or certificates.

While postal correspondence takes longer than other channels, it remains a secure and recognised method for formal communication.

🏢 Regional Passport Offices and Physical Locations

If you’re attending an appointment or using an urgent passport service, you’ll need to visit one of the official regional passport offices.

The UK currently has seven regional offices:

  • London: Warehouse K, 2 Western Gateway, E16 1DR
  • Peterborough: Quay House, 2 East Station Road, PE2 8YY
  • Newport: Nexus House, Mission Court, NP20 2DW
  • Liverpool: 101 Old Hall Street, L3 9BP
  • Durham: Freeman’s Reach, Riverside Place, DH1 1SL
  • Glasgow: 3 Northgate, 96 Milton Street, G4 0BT
  • Belfast: Law Society House, 90–106 Victoria Street, BT1 3GN

All visits are by appointment only, which must be booked online via the passport portal. Walk-in services are not available.

Each location can handle urgent applications, identity verification, and customer support for travel emergencies.

🌐 Online Support and Digital Help

The HM Passport Office website provides online forms, FAQs, and a digital help portal for common queries.

If you need technical support or encounter issues completing your online application, you can reach the digital services team at:

  • Technical Helpline: 0300 330 0901

This line is available for problems with login, payments, or photo uploads on the online passport platform.

You can also use the online “Help” section to report website errors or submit an enquiry form. It’s the preferred channel for questions outside telephone hours, and responses are typically provided within two working days.

Using the digital system is ideal for straightforward questions and non-urgent issues, ensuring a written record of your interaction.

📦 Delivery Issues and Courier Support

If your passport or supporting documents haven’t arrived, or if Royal Mail tracking shows a delay, you can contact the delivery support service directly.

  • Royal Mail / HMPO Delivery Support: 03452 680234

Provide your full name, tracking number, and delivery address so the team can investigate. For replacements or missing deliveries, Royal Mail may liaise with HM Passport Office to reissue documents where appropriate.

If your passport is delayed beyond its expected timeframe, call the Passport Adviceline first to confirm whether it has already been dispatched before contacting Royal Mail.

💡 Tips for Effective Contact

Getting faster responses often depends on preparation and timing. Before reaching out, make sure you have:

  • Your application reference or passport number.
  • The email address or phone number used on your application.
  • Copies of any correspondence or receipts for payments.

For the quickest assistance, call during early morning hours (8–10 am) or early afternoon (2–4 pm) on weekdays. Mondays and Fridays are typically the busiest days.

Using the correct channel for your query — phone for urgent issues, online forms for technical support, and post for official documents — ensures your case reaches the right team promptly.

❓ Frequently Asked Questions

1. Can I visit a passport office without an appointment?
No. All visits to HM Passport Office locations require an appointment booked online in advance.

2. What should I do if my passport has not arrived on time?
First, check your tracking number. Then call the Passport Adviceline (0300 222 0000) to confirm its status.

3. How do I contact HM Passport Office from abroad?
Dial +44 (0)300 222 0000 — international charges may apply depending on your provider.

4. Can I email HM Passport Office directly?
There is no public email address. Instead, use the official online contact form on the passport service portal for written enquiries.

5. What information should I have before calling?
Keep your application reference, full name, date of birth, and contact details ready to speed up verification.

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