How to check UK passport application status

ByThiago SF

After submitting your UK passport application, the next question is always the same — “How long will it take?”

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Fortunately, His Majesty’s Passport Office (HMPO) provides several easy ways to track your application and stay informed at every step.

Whether you applied online, through the Post Office, or by paper form, you can monitor progress and know exactly when to expect your new passport.

This guide explains how to check your UK passport status quickly and securely.

💻 Track Your Application Online (PEX / POD References)

If you applied online or through the Post Office’s digital Check & Send service, you can track your application using your reference number.

Online applications receive a PEX reference, while Check & Send applications use a POD reference. You’ll find this code in your confirmation email or printed receipt.

To check your status:

  1. Go to the official Track your passport application page.
  2. Enter your last name, date of birth, and application reference number (PEX or POD).
  3. Select Track Application to see the current progress.

Statuses you might see include:

  • Application received — HMPO has your documents and payment.
  • Being processed — security and identity checks are underway.
  • Approved — your passport is being printed.
  • Dispatched — your passport is on its way via Royal Mail.

Checking online is the fastest and most convenient way to stay updated, with status changes appearing in real time.

📨 Tracking Paper or Postal Applications

If you applied using a paper form and didn’t use the digital Check & Send option, your application won’t appear automatically in the online tracker.

In this case, you’ll need to contact His Majesty’s Passport Office directly:

  • Passport Adviceline (UK): 0300 222 0000
  • From abroad: +44 (0)300 222 0000
  • Opening hours: Monday–Friday 8 am–8 pm; weekends 9 am–5:30 pm

When calling, have the following details ready:

  • Your full name and date of birth.
  • The barcode or application number from your form.
  • The payment reference or Post Office receipt (if available).

Advisers will locate your application in the system and confirm its current stage.

If you posted your form without tracking, it may take several days to appear on record, so wait at least a week after posting before calling.

🔢 Understanding Your Reference Number

Your reference number is the key to tracking your application. It always begins with specific letters that indicate how you applied:

  • PEX — Online digital applications.
  • POD — Post Office Digital Check & Send applications.
  • PAS — Paper applications (may appear after data entry).

Each reference is unique and should be used only on official government websites. Never share it with anyone outside HM Passport Office or trusted service partners.

If you’ve misplaced your reference number, check your confirmation email, SMS, or payment receipt. Without this number, advisers can still locate your record using your personal details, but it may take longer.

📦 Delivery Tracking via Royal Mail

Once your passport has been printed and approved, it’s sent to you using Royal Mail Tracked Delivery.

You’ll receive an email or text notification when it’s dispatched, often with a tracking number so you can follow the delivery journey. To track the parcel:

  1. Visit royalmail.com/track-your-item.
  2. Enter the tracking number provided.
  3. You’ll see the delivery status and estimated arrival date.

If you’re not home during delivery, Royal Mail will leave a card explaining how to rearrange or collect it from your local depot. Supporting documents (like birth certificates) are usually returned separately.

Monitoring delivery ensures you’re available to sign for the passport and prevents delays or returns.

☎️ Additional Support and Help

For further assistance, several official contact options are available.

  • General enquiries: Passport Adviceline – 0300 222 0000
  • Technical help (online applications): 0300 330 0901
  • From abroad: +44 (0)300 222 0000
  • Postal address: HM Passport Office, PO Box 767, Southport, PR8 9PW

If your application is taking longer than expected, check first that all supporting documents have been received. You can also ask advisers whether additional information is needed.

For delivery issues (for example, a missing or delayed passport), contact Royal Mail / HMPO Delivery Support on 03452 680234.

Always use official channels — never third-party sites or intermediaries — to protect your personal information.

💡 Tips for Quick and Accurate Tracking

To ensure smooth communication and faster updates:

  • Keep your reference number and confirmation email safe.
  • Use the official gov.uk website for tracking.
  • Check your email and SMS notifications regularly.
  • Avoid re-submitting duplicate applications while one is still in progress.

These steps help HM Passport Office process your request without confusion or unnecessary delays.

❓ Frequently Asked Questions

1. How long does it take to get a UK passport?
Most applications are processed within three weeks, though first-time applicants may take longer.

2. My reference number isn’t recognised — what should I do?
Double-check for typos or spacing. If still not found, wait 24 hours or call 0300 222 0000 for confirmation.

3. Can I track my passport application from abroad?
Yes, you can use the online tracker or call +44 (0)300 222 0000 for updates.

4. Will I be notified when my passport is dispatched?
Yes, you’ll receive an email or text message once your passport has been printed and shipped.

5. How can I track my old documents?
Supporting documents are returned separately. You can contact HM Passport Office or Royal Mail to trace their delivery.

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